1. Introduction

These Terms of Use (“Terms”) govern your access to and use of the BlindLove mobile application, website, and related services (collectively, the “Service”) provided by Medialice FZE (“Medialice”, “we”, “us”, or “our”). By registering an account, verifying your identity, using the Service, or purchasing features, you agree to be bound by these Terms and our [Privacy Policy].

If you do not agree to these Terms, do not access or use the Service.

2. Information We Collect

We collect several categories of information to operate the Service safely and effectively:

2.1 Information You Provide Directly

When you create an account or use the Service, you provide:

Identity information: full name, date of birth, gender, and email address.

Verification data: photographs, videos, or scans of government-issued identification documents required for user verification (“Verified ID”).

Profile information: written bios, interests, preferences, and optional details such as relationship goals or lifestyle indicators.

Chat content: messages, likes, and other interactions with other users.

Payment information: when purchasing premium or speed-up features (collected and processed securely by app store payment providers).

2.2 Information We Collect Automatically

When you access BlindLove, we automatically collect:

Device information: type of device, operating system, language settings, app version, and device identifiers.

Usage data: actions performed within the app (e.g., number of chats, time spent, reveal progress, speed-up purchases).

Location data: general geographic region based on IP address (we do not collect precise GPS coordinates).

Log data: access times, crashes, and performance metrics to ensure technical stability.

2.3 Information from Third Parties

We may receive limited information from:

App stores (for purchases or subscriptions);

Payment processors (to confirm successful transactions);

Law enforcement authorities (when legally required).

3. Purpose of Data Collection

We process your data to deliver and improve the Service. Specifically, we use it to:

• Verify your identity and ensure safety: The Verified ID process protects our community by ensuring that every user is a real person.
• Enable matches and conversations: We use profile data and preferences to suggest compatible connections and facilitate chatting.
• Operate core features: Including the 10-day and 5-hour reveal process, chat limits, speed-up options, and reveal memories.
• Communicate with you: To send transactional emails, updates, reminders, and notifications relevant to your account.
• Maintain safety and moderation: We may use data to detect suspicious or fraudulent activity, harassment, or content that violates our Terms of Use.
• Process payments: To provide premium access, speed-ups, or bundles purchased via app stores.
• Comply with legal obligations: To respond to legitimate law enforcement requests or protect users’ rights and safety.

We never sell or rent your personal data to third parties.

4. ID Verification Data

All users of BlindLove must complete ID verification before accessing the Service.

We collect and store a copy of your submitted identification document
(such as a passport or national ID) for verification and security purposes.

4.1 Retention of ID Data

Your ID data may be retained securely after verification to:

Prevent fraud, impersonation, and duplicate account creation;

Respond to legal or safety incidents;

Resolve disputes between users or handle account recovery requests.

We retain this information for as long as necessary for these purposes or as required by law. If you close your account, your ID data will be securely deleted unless it must be retained for ongoing investigations or compliance reasons.

4.2 Storage and Security

All ID data is encrypted and stored in secure, access-restricted environments. Only authorized personnel with confidentiality obligations can access it.

5. Communications

By creating an account, you agree that we may contact you by email, in-app notification, or push message for:

Account verification and transactional notices;

Important updates, security alerts, or changes to Terms and Policies;

Optional news, offers, or features (which you can opt out of anytime).

We never send promotional content to users who have disabled marketing preferences.

6. Sharing and Disclosure of Data

We do not sell or share your data for profit.

However, we may disclose limited data to the following entities when necessary:

Service providers: hosting providers, analytics tools, or customer support platforms that assist us in delivering the Service.

Payment processors: app store providers or payment gateways to process purchases securely.

Law enforcement: if required to comply with legal obligations, respond to lawful requests, or protect the rights and safety of our users or company.

Corporate transactions: in the event of a merger, acquisition, or sale, user data may be transferred in compliance with applicable laws.

All third parties handling data on our behalf are bound by confidentiality and security obligations.

7. Data Retention

We retain user data only as long as necessary for the purposes outlined in this policy.

Typical retention periods include:

Account and chat data: until you delete your account or after 24 months of inactivity.

Transaction data: up to 5 years for financial and legal compliance.

Moderation or safety records: retained as long as required for security or regulatory reasons.

Once retention periods expire, data is deleted or anonymized.

8. Data Security

We use industry-standard measures to protect your data, including:

Encryption of stored and transmitted data;

Secure authentication protocols;

Firewalls and access control systems;

Regular vulnerability and security audits.

Despite these efforts, no system is completely secure. By using the Service, you acknowledge that you share information at your own risk and that we cannot guarantee absolute protection against unauthorized access.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information;

Correct or update inaccurate information;

Delete your account and associated data;

Request a copy of your data (data portability);

Withdraw consent for marketing or data processing.

Requests can be sent to hello@blindloveapp.com

.

We may require verification of your identity before processing such requests.

10. International Data Transfers

Because Medialice FZE operates in the UAE and may use service providers outside your home country, your data may be transferred and processed internationally.

We take all reasonable steps to ensure that such transfers comply with applicable privacy laws and maintain equivalent protection standards.

11. Children’s Privacy

BlindLove is strictly for users aged 18 and older.

We do not knowingly collect data from minors. If we discover that a user is under 18, their account will be terminated and all data permanently deleted.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect service improvements or regulatory changes.

When updates occur, we will post a notice in the app and update the “Last Updated” date above. Continued use of BlindLove after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact: hello@blindloveapp.com